SHIPPING & RETURNS

COVID-19 SHIPPING DELAYS UPDATE!

PLEASE READ BEFORE ORDERING

- SHIPPING & RETURNS -

Our policies around timely order release remains the same but due to Covid-19 and holidays, you may expect delays in your packages. Please check our most updated shipping policy in regards to Covid-19 related shipping delays. 

- DELIVERY TIMING-

Our Delivery timing is ESTIMATED ONLY AND ARE NOT GUARANTEED. Please note that we have no control over delivery times once orders/package are released into the courier service hands. Due to the limited transportation availability and additional safety measures noted by couriers, most package carriers have removed any service guarantee. Delivery times are always estimated and never guaranteed. THEY WILL ALWAYS BE ESTIMATED IN BUSINESS DAYS (THIS DOES NOT INCLUDE WEEKENDS/HOLIDAYS). 

TURBANTASTIC DUBAI ARE NOT HELD RESPONSIBLE FOR:

  • MISTAKES MADE BY EMIRATES POST OR LOCAL COURRIER
  • WRONG ADDRESS & CONTACTS PROVIDED BY CUSTOMERS
  • DAMAGE TO ORDER BY POSTAL OR COURRIER SERVICE
  • PO BOX ISSUES
  • STOLEN PACKAGES AFTER DELIVERY 

IF YOU HAVE A SPECIFIC QUESTION WITH RESPECT TO YOUR SHIPMENT  PLEASE CONTACT US THROUGH OUR EMAIL: SUPPORT@TURBANTASTICDUBAI.COM AND PROVIDE YOUR ORDER NUMBER.

- UAE ORDERS -

TURBANTASTIC ACCESSORIES USES EMIRATES POST & TRUSTED LOCAL COURRIER PARTNER TO SHIP YOUR ORDER THROUGH STANDARD MAIL (UNLESS OTHERWISE INDICATED BY YOUR SHIPPING METHOD) THIS CAN TAKE APPROXIMATELY FROM 5-7 BUSINESS DAYS (EXCLUDING HOLIDAYS AND WEEKENDS)

- JAPAN ORDERS -

TURBANTASTIC DUBAI USES EMIRATES POST & TRUSTED LOCAL COURRIER PARTNER TO SHIP YOUR ORDER THROUGH STANDARD MAIL (UNLESS OTHERWISE INDICATED BY YOUR SHIPPING METHOD) THIS CAN TAKE APPROXIMATELY FROM 8-22 BUSINESS DAYS (EXCLUDING HOLIDAYS AND WEEKENDS)

 

- INTERNATIONAL ORDERS -

TURBANTASTIC DUBAI EMIRATES POST & TRUSTED LOCAL COURRIER PARTNER TO SHIP YOUR ORDER THROUGH A SMALL LIGHT WEIGHT DELIVERY BOX INTERNATIONAL AIR (UNLESS OTHERWISE INDICATED BY YOUR SHIPPING METHOD) THIS CAN TAKE APPROXIMATELY FROM 8-22 BUSINESS DAYS DEPENDING UPON YOUR LOCATION.

- ORDER CONFIRMATION -

ITEMS ARE SHIPPED AFTER PROCESSING FOUR TO FIVE BUSINESS DAYS USING EMIRATES POST OR LOCAL COURRIER.  IN ADDITION TO YOUR ORDER CONFIRMATION EMAIL, WE WILL SEND YOU A SHIPPING CONFIRMATION EMAIL. EXPEDITED AND TRACKING OPTIONS ARE AVAILABLE FOR SELECTION UPON CHECKOUT. 


- DAMAGES -

PRODUCTS THAT ARE PURCHASED FROM OUR ONLINE STORE WILL REQUIRED TO PROVIDE A CLEAR PICTURE OR  IMAGE OF THE PRODUCT TO BE RETURNED. AFTER CAREFUL REVIEW OF OUR TEAM AND WAS PROVEN THE PRODUCT HAS A FAULT OR UNFIT FOR ITS PURPOSE, YOU MAY RETURN THIS PRODUCT FOR A REPAIR IN WHICH THE CUSTOMER IS RESPONSIBLE FOR THE SHIPPING FEE.

- RETURNS -

UNFORTUNATELY WE ARE UNABLE TO ACCEPT RETURNS BUT IF YOU HAVE ANY PROBLEM WITH YOUR ITEMS, PLEASE DO CONTACT US VIA EMAIL TO RESOLVE YOUR ISSUE. WE ARE ALWAYS HAPPY TO ASSIST YOU!

- EXCHANGES -

FOR YOUR HYGIENE INTEREST & WELFARE, UNFOTUNATELY WE DO NOT CURRENTLY PROCESS EXCHANGES FOR ONLINE STORE ORDERS AT WWW.TURBANTASTICDUBAI.COM

- REFUSED TO ACCEPT ORDERS-

We do our best to ensure your orders arrive in perfect condition. However due to unforeseen circumstances that your order arrives in a damaged condition, kindly accept the delivery and contact us so we can resolve your issues with our product. Our email: support@turbantasticdubai.com  

- READDRESS YOUR ORDER - 

Please ensure to provide correct shipping address. Kindly double check Postal Code, spellings,  etc. in order to avoid delays and issues with your orders. We apologize that we cannot readdress your package once it is out for delivery.

- CANCELLATION & CHANGE IN ORDER -

We immediately process your order to ensure it arrives to you in a timely manner. If your order has not yet been fulfilled, it can be fully refunded. Please note that once your order has been fulfilled, unfortunately refund is not possible. Please see more in our Return & Exchange Policy. 

In the event a cancellation or change request is necessary, please contact us via email: support@turbantasticdubai.com with the following information and we will do our best to accommodate your request.

  • Order Number
  • Clear photo of the Item(s) your requesting to return 
  • Reason(s) for requesting a return

 

WE APPRECIATE YOUR UNDERSTANDING & PATIENCE.